Philippines ViewPoint - New Locations, Higher Value Services and Other Emerging Trends: What’s in Store for Philippines’ BPO? October 2017
The Philippines is firmly established as a preferred destination for Business Process Outsourcing (BPO) from English-speaking industrialised countries including the U.S, UK, Australia and New Zealand.
The country’s low cost of labour, university educated and English speaking workforce, strong Information Technology Communications (ICT) infrastructure and generous tax benefits and long-standing cultural ties with the U.S. make it an ideal location for multinational companies seeking to outsource low-end business functions such as call centres, customer service, transaction processing and data entry.
While fundamentals are solid, growth remains strong and the overall outlook is positive, the Philippines’ BPO industry faces a number of significant challenges. These include the introduction of disruptive technology, the impact of U.S. protectionism, competition from other markets and possible changes to tax laws.
This report by CBRE Research and Leechiu Property Consultants provides an overview of current and future BPO office locations; identifies potential barriers to growth; pinpoints the challenges facing the industry; and explains how these elements will reshape BPO demand for real estate in the coming years.